How Do We Correct Deficiencies During the Order and Receiving Process?

How Do We Correct Deficiencies During the Order and Receiving Process?

Getting new furniture for your home is exciting… ESPECIALLY if it took you quite some time to source the perfect piece, save up and/or receive it due shipping delays. So the day finally comes and your perfect piece is waiting on your doorstep. You open it up, anticipation is high and well, out comes that perfect piece of furniture, but it’s damaged. What do you do, besides want to just scream?! 

As an interior designer, here is how we correct deficiencies during the order and receiving process. 

1. No missing out on return windows from unopened boxes

As a homeowner myself, I know packages can sit unopened for a while when they aren’t needed right away. With LMI, there are no unexpected packages at your doorstep and no missed deliveries. All of our items get delivered to our commercial warehouse and the drivers know when they can deliver and that someone is always ready to receive it with open arms. 

That means everything gets opened and inspected upon delivery and any damages reported immediately. You won’t be missing any return windows and definitely will not be stuck with any damaged pieces. 

2. Items are inspected upon delivery and photos sent directly to us so we can ensure the accuracy of each piece

Our warehouse unpacks every piece of furniture, inspects it and sends us photos so we can ensure the item is in fact the correct color and finish we specified. This allows us to make any corrections long before the item gets installed in our clients home. 

3. Before immediately sending the damaged piece back, consider if it can be fixed locally. 

There are some AMAZING trades out there that can work wonders on minor damaged pieces and leave your furniture looking perfect. Most companies will even reimburse you for the repair rather than deal with picking up the damaged piece and shipping out a new one. 

As an interior designer, we always consult our refinishers if it is minor and can be fixed before jumping to a big exchange. If it’s a major damage we will never try to cover it up and will always request a new piece!

4. We work with our warehouse to coordinate large returns

If the piece in question does in fact need to be returned, we work closely with our vendors to ensure a smooth pick up and return. It can be difficult to repackage large pieces of furniture and arrange for a return but we are able to accomplish that with ease. Our warehouse keeps the packaging until install so if something needs to go back, they simply repackage it, pull the piece and wait for the delivery truck to come pick it up. No more looking for extra bubble wrap or packing tape.. They have it all!

We look forward to serving new and returning clients with the same LMI experience, but on a smaller scale and with a quicker timeline!

If you’re interested, the process for inquiry remains the same. Simply head to our contact page to fill out the questionnaire!⁠